The NHS has an ambition to transform the social care sector so that staff have modern digital tools and ways of working and can exploit the benefits of technology to improve patient care.
An ambition to make health and social care interoperable was proving difficult. We gathered evidence to help shape a national strategy.
Research suggested a new digital service could support the interoperability agenda in health. We explored how it could be done.
A new directory of data standards for health and social care has given fresh impetus to an important government ambition.
A regulator’s outdated systems were replaced with a government-compliant service whilst maintaining business continuity
Overhauling a regulator’s digital operations boosted staff efficiency, and customer satisfaction from 47% to 78%
Redesigning a service that allows citizens to report online terrorist materials provided better intelligence to the police
A flagship service for reporting suspected modern slavery was overhauled to make reporting easier.
An innovative open source tool for building GOV.UK forms facilitated faster development in 19 services.
An innovative design for a global complaints service increased customer satisfaction from 31% to 63%.
Whether you’re ready to start your project now or you just want to talk things through, we’d love to hear from you.