Open, clear, respectful. Success isn’t just what we deliver, it’s how we do it too.
Building digital services can be time-consuming and complex. Agile ways of working allow us to break difficult problems down into clear, manageable pieces of work that can be prioritised and delivered in stages.
We also maintain a flat structure in our teams to allow ideas to surface and assumptions to be challenged. This open culture isn’t just a nicer way of working. It allows us to spot and resolve problems quickly, ensuring a safer and less risky approach to development.
Covid 19: We were already set up to work remotely before the lockdown started. However we have invested in new tools that support fast, reliable remote working and which have allowed us to maintain our normal pace of delivery.
Our approach to working with clients is rooted in transparency and clear communication. Whether we’re working with clients new to the technology space or experienced veterans, it’s important stakeholders feel fully informed and engaged in the delivery of their product.
We also respect the different disciplines we work with. Experts in operations or policy are vital to helping us create products and services that serve government’s and users’ needs. Respect for the people who know what we don’t is a core part of our ethos. It’s also one of the ways we bring teams with us as new digital ways of working become a reality.
“The problem of information asymmetries in technology means clients often need to have a great deal of trust in their supplier. Building trust with our clients is everything. They need to see early on that we know what we’re doing and we have their best interests at heart." Ben Marvell, CEO, Marvell Consulting
We believe in learning from the public sector’s wider digital community and in sharing our own knowledge with other teams. Sharing research, solutions, patterns and code makes government services more consistent and cost-effective.
Wherever possible we like to present our work at cross-government events and share our outputs with teams working on related services.